Rehm Thermal Systems (Dongguan) Limited is a wholly foreign-owned enterprise and the Asia manufacturing base of Rehm Thermal Systems GmbH, which was founded in 1990 and played a key role in establishing the new international standard for inert gas reflow soldering systems.

Rehm Thermal Systems (Dongguan) Limited established in 2007 with a registered capital of USD 1.2 million, specializes in the development and production of soldering equipment and soldering solutions. We are a leading international supplier to industries such as automotive electronics, consumer electronics, medical devices, military/aerospace electronics, and semiconductors.
Our facility is located in the Songshan Lake High-Tech Zone, Dongguan, providing comprehensive products and services to the Asian market.

Job Profile:

We are looking for a detail-oriented and proactive Service Assistant to support our international service operations. This role focuses on order follow-up, spare parts replacement, inspection coordination, and logistics tracking.

Job Details:

Responsibilities:

1. Follow up on international service orders, including spare parts replacement and equipment inspection.

2. Maintain accurate records of order status, delivery timelines, and customer communication.

3. Coordinate with logistics partners to track shipments and ensure timely delivery.

4. Assist in preparing and archiving service-related documentation.

5. Communicate with international customers and internal teams to resolve order or service issues.

6. Support the team in improving service processes and customer satisfaction.

Qualifications:

1. Fluent in English and Chinese (both written and spoken) – Mandarin is a must.

2. Previous experience in customer service, order processing, logistics, or international sales support is preferred.

3. Strong attention to detail and ability to manage multiple tasks.

4. Good interpersonal and communication skills.

5. Proficient in SAP and Microsoft Office (Excel, Outlook, Word).

6. Candidates from Hong Kong, Taiwan, or other international backgrounds are welcome to apply.

Interested and relevant candidates may share CV for further discussion on: jamie.wen@cn.rehm-group.com

Benefit:

1. Competitive salary (negotiable based on experience)

2. Opportunity to work in a dynamic, international environment

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